Express Travel Solutions Reviews | expresstravelsolution.com @ PissedConsumer

Carlos B Ysi

Charlotte, North Carolina

Buena compra disfrutando nuestras vacaciones.

Jun 11, 2022

5.0

Tenemos ya algun tiempo con nuestra membresia, hasta ahora toda a sido tal y como se ofrecio en un inicio, el precio es competitivo, la atencion a sido buena, siempre a habido buena comunicacion, hemos leido comentario negativos sobre esta empresa, pero asumo es por falta de conocimiento de como funcionan las membresia, nosotros no podemos quejarnos.

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Preferred solution: Escribir mi opinion.

User's recommendation: No exceder tu presupuesto.

Carlos G Kmh

Contentos con la atencion de Mariana

Nov 04, 2021

5.0

El precio es bueno, no es la primera vez que compramos con ellos, cumplen con lo que ofrecen, en general siempre muy complacidos con Express Travel Solutions, me gustaria destacar mucho la excelente atencion y profesionalismo de Mariana, ya veniamos con la intencion de renovar la membresia y que te atienda una persona tan amable y cordial como ella hace que sea un verdadero gusto realizar la compra, gracias por tu excelente atencion Mariana.

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User's recommendation: Informense bien de los pros y los contras

Anonymous

Guest-1674069

Toronto, Ontario

Ripped off and broken promises

Oct 07, 2019

We paid almost 20 thousand Canadian dollars and were shown great deals when we were in the office only to find out that no such deals are available. We booked through them and paid more than we would have if we booked elsewhere. We booked with them so we could receive our points which we never did. We were also promised 2500 points for renewing for 5 years and received nothing. At the time we were also promised a weeks free vacation at a Mexican resort which they have not honoured. They are unreaxhable and will not give what they promised. Where do we go to try and get our money back??? It will be a year in February since we signed the contract and paid in full. So very disheartening and maddening that they can get away with this

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Anonymous

Guest-1513909

Concord, California

One big Scam

Apr 13, 2019

My husband and I travelled to Los Cabos for a nice relaxing week. We were greeted at our hotel by this timeshare company offering a free breakfast. We thought it was part of the hotel hospitality until we were held hostage for hours listening to a travel solutions pitch. They made it sound so inviting $949.00 dollars/year for 4 weeks that could be used anywhere in the world. Told us we would receive membership card by mail within 2 weeks and could use January 1st. I called at the end of December stating I had not received my card or access to the website. I was told I had to wait 27 days to activate my account but they would try to get approval sooner. I knew they were stalling because we had paid with a Visa card with a 30 day window to dispute the charge. January 2nd we were able to get thru to express travel solutions and they informed us it was $949/week instead of $949/year. We could go on any website to obtain that deal and would have never signed up if that was the case. We disputed the charge with our credit card and are still waiting for it to be resolved. When we tried to contacted Eddie Nowak (the manager) he had changed his contact number 3 times within a month. These people are nothing but scammers! and to date have never received anything by mail.

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1 comment

Guest-1950560

Nov 16, 2020

Total scam. Contact Profeco, a consumer protection agency, located in the CATTAC building at the Cabo Marina.

Greg N Agq

Won't Honor Contract

Feb 13, 2019

1.4

I bought the package at Los Cabos Golf Resort. Eddy Nowak was the salesman, and we thought it was going to be the chance for us to finally start vacationing. Immediately after we purchased it May 21, 2018 (paying cash) they informed us that we couldn't start using it until January 1, 2019. When we bought it, the whole time we told them we wanted to use it for our 30th wedding anniversary in September. They never mentioned in the paperwork, or in verbal conversations that we would have to wait. I only found out the day after the purchase when I went back to the salesman and asked him to help me schedule my first vacation. We waited until January 1st to use it, and were told by Express Travel that I needed to wait until January 20th to use it. I waited until January 20th and they said that they couldn't give me my vacation points until I worked it out with the main person they contract sales through. I have contacted their contract people, and they said that because I received a discounted price on the package that I had to wait 2 YEARS to use the package. Since that time I have been on the phone with Express Travel and their contract folks trying to either get my money back, or to get my points. I have called or contacted them via email over 15 times in the past 30 days, and they keep telling me that they have to have their supervisor look at it, or that the person they need to talk to isn't available, or any other excuse. I think Travel Solutions and the contractor are not honoring their contract and I will seeking a lawyer to help me get my money back. This is one big scam, and you won't receive your points if you purchase their membership. Buyer beware.

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Loss:

$13000

Pros:

I was able to pay for rooms

Cons:

That i did not receive the contractual points i paid for

Reason of review:

Not honoring contract

Preferred solution: Let the company propose a solution

4 comments

Guest-1724721

Jul 31, 2019

We were also scammed by Eddy Nowak/Bloom Residences in Cabo at Los Cabos Golf Resort. Broken promises, stalling tactics and efforts to book travel only if we paid additional fees & maintenance fees even though this was not in the contract.

When I called Eddy was never available and did not respond to emails.

Thoroughly disgusted that we fell for this scam. We strongly recommend that you not have any business dealings with Eddy Nowak, Bloom Residences and/or Express Travel Solutions.

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Anonymous

Guest-1429335

Rancho Cordova, California

Scammed

Dec 20, 2018

I bought 03/14/18 I was told maintenance fees where 949$ for 4 weeks turns out it is 949$ per week and they said they would sell my old time share paid 1000$ up front have never heard any thing back about old time share still have it this place bloom travel and express Travel Solutions are nothing but a scam don’t go there

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Yanci Kyr

Everything as promised

Jul 24, 2018

4.5

Ive been a member now for 4years and as many people say and do thingsthere is alway good and bad with every service.But for me and my wife this has been a blessing because we never did travel much and still dont but now have the option to.first off i have never had more then a problem with anything i was told sometimes booking but dont we all have that problem.i feel like everything i was promiced i have received and have met all our goals for qhat we were looking from the program.i did get my marking money last year as i was unable to travel due to a heart condition but all is good this year we have already gone to itily and in dec going to go to go to mexico again thanks for letting me vent but sometimes i think its worth it because iam 66 now and see lots of people with my job and when people sometimes buy or do something that they later decide they dont like they want to blame the service to try to get out of there responabilitys and not fair to all involved

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Jackie T Sjc

Did not get what I was sold

Apr 06, 2018

I bought a timeshare through Bloom Residences in Cabo 5/2/17 for $10,000. I was told I would get 4 weeks a year, but could give up usage and get paid a marketing credit for 5 years for $4,800 a year (with 1 st year credited in the reduction of price of purchase) and in addition would get up to 560,000 in credits through express travel solutions at a discounted rate of $950 to activate the credits. In addition, I paid a $985 fee to Brevan Asset Management to activate the marketing contract. As of 4/4/18, I have not received the $4,800 in marketing money I was promised, nor the credits through Express Travel Solutions. When I have tried to reach Bloom Residences, I have got no response and when my friend went by their office in Cabo, no one was there. I am still hoping to get my marketing money, but think I may have been scammed. I suggest avoiding Bloom residences and Brevan Asset Management if you are in Cabo!

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Loss:

$11000

Reason of review:

Not as described/ advertised

Preferred solution: Deliver product or service ordered

6 comments

John S Khu

Jun 23, 2020

We are in exactly the same position. Brevan has since closed their doors and filed for bankruptcy.

I received an email from them stating that they are insolvent and filing for bankruptcy on April 3, 2020. I have reached out to Express Travel Solution in an attempt to get our reward credits, but without success. At first they seem willing to help, but then pass you off to someone else. Ricky Diaz of Express even confirmed for me that Brevan did indeed rent out our unit.

They just chose not to pay us. Therefore, they breached the contract. I just emailed them recently for an update and the response was that I have a marketing contract with Brevan, therefore I can't receive the reward credits. I had to again explain that Brevan was bankrupt.

I forwarded the email to them for a second time. I told them that since they facilitated the contract for Brevan at the time of sale they are partially responsible for Brevan's breach of contract. Because Brevan cannot (and did not) honor the contract, we should awarded our reward credits of 560,000 annually. We paid upfront and have gotten nothing in return.

I don't know if there are any Mexican authorities that we can contact. Wondering if you may have gotten any updates?

Helpful

Guest-1462301

Apr 12, 2018

Dear Member just to remind you Brevan Asset Management is a third party for marketing your weeks. You are not obliged to market of your weeks with them it is totally up to your discretion.

However, you have received your money for 2017 already it was deducted from the purchase price as credited. Also, you state that you have a marketing contract with Brevan Asset Management for five years you can either have one or the other the $4,800 USD or the reward credits but due to the fact that you have a contract with Brevan Asset Management you can not have the reward credits you can not have both and expect to make money both ways. You can contact Brevan Asset Management via phone and email I will provide you with there phone number so you can contact them directly yourself it is the following 1-87*-***-**** as well you can email them at customerservice@***.com. I as well have already contacted them and informed them of this they have told me they are waiting for your call and be more than happy assisting you.

If I may remind you as well that you can also contact your customer service department at the following number 1-80*-***-**** or email customerservice@***.info.

I hope this information helps you it has been a pleasure assisting you.Good day. Tony Vela.

Helpful

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Wendy H Fcg

SCAMMERS!!!!

Aug 03, 2017

1.0

NEVER will I recommend express travel services to ANYONE. The company did not deliver what was promised after One year of negotiating with them (1,000US DOLLARS). I called and spoke with A Cristina Romero, she kept promising the refund after a number of calls and emails. She kept talking sweet to me so that i would agree to wait and send them emails about sending proof that I wouldn't use the account. They even told me the refund was on the way and to expect it in a week or so. I allowed two weeks to pass to give it enough time for me to receive it. When I called back asking about the refund that supposedly had been sent they said Cristina R. No longer worked there. They put me on the phone with a Maria that told me that I had to call back. I called back the next day and said Maria had answered the phone. They didn't know who maria was. I asked to speak to Cristina once again and they put me on hold. Alex reyes came back on the phone and said he didn't know if cristina worked there anymore. I called back the next day and spoke with a manager. The so called manager then told me that finance had denied my request for refund when the entire time I was being told they said to send out all the info, emails, contract, etc so that they could refund the money. This is a lesson well learned but will never recommend them or their unprofessionalism and lying people to anyone. What a bad experience, HORRIBLE!!! DONT BE FOOLED THEY ARE SCAMMERS!!!!!

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Loss:

$1000

Cons:

Lied from the beginning of the contract to the unresolved refund

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

Resolved

Clariece Pvj

Resolved: Bloom Residences Express Travel Solutions SCAM

Mar 16, 2017

1.0

Updated by user Jul 15, 2017

After lengthy issues with my existing timeshare company we were able to resolve issues with Express Travel and others involved. My payment has been satisfactorily refunded.

Original review Mar 16, 2017

I just wanted to warn people not to purchase a timeshare from Bloom Residences or Express Travel Solutions. We bought back in January 2016 after a very enticing timeshare presentation. They promised to but our current timeshare for good money in order to purchase property at Bloom Residences. We paid $5000 upfront and was promised everything would be completed within 60 days. They supposedly sent our money to Brevin Asset Management who is apparently also in on it. They NEVER return phone calls, and whenever I call the "manger" is never available, and will never call back. They keep promising things but here it is 15 months later and still nothing to show for my money. They have come up with every excuse in the book. I even paid another $950 to "activate" the account through Brevin. I was naïve hoping to get something better than we already had. Please don't fall for the same scam. You might as well throw your money into the wind.

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Loss:

$6000

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

4 comments

Guest-1671832

Apr 11, 2019

lets all get together...we were a victim of bloom residences cabo as well. email us joylucktravels@***.com

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Contact Information

Website:

www.expresstravelsolution.com

Mailing Address:

Miami, Florida

United States

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Express Travel Solutions

Express Travel Solutions Overview

Buena compra disfrutando nuestras vacaciones.

Contentos con la atencion de Mariana

Ripped off and broken promises

One big Scam

Won't Honor Contract

Scammed

Everything as promised

Did not get what I was sold

SCAMMERS!!!!

Resolved: Bloom Residences Express Travel Solutions SCAM

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

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